Refund policy

Return, Refund & Warranty Policy

Last Updated: July 2026

At Ocean Boy Tackle, customer satisfaction is important to us.

Our Return & Refund Policy complies with the Australian Consumer Law.

Change of Mind Returns

If you change your mind, you may return eligible products within 30 days of delivery, provided the item is:

Unused
Unopened
In original packaging
In resalable condition
Includes all accessories and tags

Customers are responsible for return postage costs for change-of-mind returns.

Original shipping charges are non-refundable.

Items That Cannot Be Returned

We cannot accept returns for:

Used products
Damaged products caused by misuse
Clearance or sale items
Gift cards
Custom or special-order products unless faulty

Faulty, Damaged or Incorrect Items

If you receive a product that is:

Faulty
Damaged during transit
Incorrect

Please contact us within 7 days of delivery.

Include:

Order number
Description of the problem
Clear photos of the item
Photos of the packaging

If approved, we will provide a repair, replacement or refund in accordance with Australian Consumer Law.

Where appropriate, Ocean Boy Tackle will cover reasonable return shipping costs.

Refund Processing

Approved refunds are issued using the original payment method.

Please allow 5–10 business days after approval for the funds to appear in your account.

Bank processing times may vary.

How to Request a Return

Please email our customer support team with your:

Order number
Reason for return
Photos (if applicable)

Our team will provide return instructions before the item is sent back.

Warranty Policy

Last Updated: July 2026

Ocean Boy Tackle stands behind the quality of the products we sell.

Ocean Boy Pre-Owned Reel Warranty Policy

At Ocean Boy, every pre-owned reel is carefully inspected, tested, and serviced (where required) before being offered for sale. We take pride in providing quality second-hand fishing reels and stand behind every reel we sell.

30-Day Mechanical Warranty

All eligible pre-owned reels purchased from Ocean Boy include a 30-Day Mechanical Warranty, commencing from the date the customer receives the reel.

This warranty is designed to provide peace of mind by covering unexpected mechanical faults under normal recreational fishing use.

What Is Covered

The warranty covers mechanical failures resulting from defects that were not present or detectable during our pre-sale inspection, including:

Internal gear failure
Bearing failure affecting normal operation
Anti-reverse malfunction
Drag system malfunction
Rotor or oscillation mechanism faults
Other internal mechanical issues that affect the reel's intended performance

What Is Not Covered

The warranty does not cover:

Accidental damage, impact, or dropping the reel
Saltwater corrosion or rust caused by improper maintenance
Water intrusion or submersion
Damage caused by misuse, abuse, neglect, or improper handling
Damage resulting from modifications or unauthorised repairs
Normal cosmetic wear, scratches, paint chips, or signs of use
Damage caused by incorrect line installation or overloading
Consumable parts subject to normal wear, including drag washers, line rollers, handles, knobs, or bearings worn through regular use

Warranty Claim Process

If you believe your reel has developed a mechanical fault during the warranty period:

Contact Ocean Boy within the 30-day warranty period.
Provide your order number along with photos or videos showing the issue.
Return the reel for inspection.
Once the fault has been assessed and confirmed to be covered under this warranty, we will repair the reel at no labour cost.

If inspection determines the issue is not covered under warranty, we will contact you before any paid repairs are carried out.

Repair Turnaround Time

Some specialist repairs are completed by our experienced reel technician.

Typical repair turnaround is approximately 4–8 weeks, depending on parts availability and repair workload.

We appreciate your patience and will keep you updated throughout the repair process.

Shipping

The customer is responsible for the cost of shipping the reel to Ocean Boy for warranty assessment.

If the warranty claim is approved, Ocean Boy will cover the cost of return shipping within Australia.

Warranty Conditions

To remain eligible for warranty coverage:

The reel must not be opened, modified, or serviced by any third party.
The reel must be used for its intended purpose under normal fishing conditions.
Proof of purchase from Ocean Boy is required.
Warranty coverage applies only to the original purchaser and is non-transferable.

Our Commitment

We stand behind every pre-owned reel we sell. Our goal is to provide premium second-hand fishing reels that customers can purchase with confidence.

If an issue arises, we'll work with you to resolve it fairly, professionally, and as quickly as possible.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure.
Compensation for any reasonably foreseeable loss or damage.
Repair or replacement if goods fail to be of acceptable quality and the failure is not a major failure.